Shipping Policy

Shipping Policy

Velmiiria ships orders to eligible destinations shown at checkout on velmiiria.com. Shipping options, fees, and estimated delivery times may vary by destination, product availability, order value, and carrier service.

Legal Company: Zhumadian Ruida Electronic Technology Co., Ltd.

Business Address: Three Rooms on the East Side of Row 3, Kexin Computer Market, Yicheng District, Zhumadian, Henan Province

Customer Support: service@velmiiria.com

Service Hours: Monday to Friday, 9:00 AM - 6:00 PM (UTC+8)

Processing Time

Orders are typically processed within 1-3 business days after payment is confirmed. Orders placed during weekends, holidays, promotional periods, or inventory checks may require additional handling time.

Estimated Delivery Time

Estimated delivery time is 7-12 business days after dispatch. Delivery estimates are not guarantees and may be affected by carrier delays, customs review, weather, address issues, or local delivery conditions.

Shipping Fees

Shipping costs are calculated at checkout based on destination, available shipping method, and order details. If a free-shipping promotion is available, it will be shown clearly during checkout before payment.

Fulfillment Origin

Orders may be fulfilled from our own or partner facilities depending on inventory availability and the delivery destination. We do not promise local dispatch unless that option is specifically shown at checkout.

Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information. Tracking details may take 24-72 hours to update after the carrier receives the package.

Delays or Lost Packages

If tracking has not updated for an extended period or your package appears to be lost, contact service@velmiiria.com with your order number. We will review the shipment status and help determine an appropriate next step.