Contact Us
Customer Care
For questions about a product, order status, shipping update, payment issue, return request, or store policy, contact our support team by email. Please include your order number and the email address used at checkout when your request is related to an existing purchase.
Legal Company: Zhumadian Ruida Electronic Technology Co., Ltd.
Business Address: Three Rooms on the East Side of Row 3, Kexin Computer Market, Yicheng District, Zhumadian, Henan Province
Customer Support: service@velmiiria.com
Service Hours: Monday to Friday, 9:00 AM - 6:00 PM (UTC+8)
If an item arrives damaged, defective, incomplete, incorrect, or materially different from the product description, include clear photos or videos of the item, packaging, and shipping label so we can review the issue efficiently.
We aim to respond to customer inquiries within 1-2 business days. Requests involving carrier investigations, payment providers, or return inspections may require additional review time.