FAQ
Frequently Asked Questions
Who operates this website?
Zhumadian Ruida Electronic Technology Co., Ltd., doing business as Velmiiria, operates velmiiria.com. Business address: Three Rooms on the East Side of Row 3, Kexin Computer Market, Yicheng District, Zhumadian, Henan Province. Customer support: service@velmiiria.com.
What does Velmiiria sell?
Velmiiria focuses on home cleaning tools and related accessories, including products for floors, kitchen cleanup, bathroom details, glass surfaces, upholstery, narrow gaps, and replacement accessories.
How long does order processing take?
Orders are typically processed within 1-3 business days after payment is confirmed. Orders placed during weekends, holidays, or high-volume periods may require additional handling time.
How long does delivery take?
Estimated delivery time is usually 7-12 business days after dispatch. Delivery times may vary by destination, carrier conditions, customs review, weather, or other events outside normal transit flow.
How are shipping fees calculated?
Shipping costs are calculated at checkout based on the destination, available shipping method, and order details. Any free-shipping promotion will be shown clearly at checkout when available.
How do I request a return?
Contact service@velmiiria.com within 30 calendar days after delivery. Include your order number, the item you wish to return, the reason for return, and photos or videos where relevant.
When will I receive a refund?
Approved refunds are issued to the original payment method within 5-10 business days after the returned item has been received and inspected. Your bank or payment provider may require additional posting time.
Can I change or cancel an order?
Contact us as soon as possible. We can usually review change or cancellation requests before an order enters fulfillment, but we cannot guarantee changes after processing has started.