FAQ

Frequently Asked Questions

How do I contact Velmiiria?

Email service@velmiiria.com with your order number and question.

When will my order be processed?

Orders are reviewed after payment confirmation. Processing times can vary during holidays, promotional periods, and high-volume periods.

Can I change or cancel my order?

Please contact us as soon as possible. If an order has already entered fulfillment or shipment preparation, changes or cancellation may not be available.

Where can I find tracking information?

When tracking is available, it will be sent to the email address used at checkout. Tracking updates may take time to appear after the package is handed to the carrier.

What should I do if my item arrives damaged or incorrect?

Email service@velmiiria.com with your order number and clear photos of the item and packaging so we can review the issue.